'What are the secrets of establishing client-loyalty? How do you deal elegantly with awkward customers? Jacky Lewis at Training Matters London will unpack the psychology of rapport and work with you on new skills for building up a loyal client-base. This is an interactive session and everyone's ideas will be welcome!'

BIOG: 

Jacky Lewis is a long-established workplace trainer, coach and corporate trouble-shooter; she works with a wide range of organsiations including law firms, barrister's chambers and banks. She comes from a psychological background and is a trained existential psychothapist.  Her field of special interest is in how a knowledge of psychology can enhance organisational growth.  She has just written a chapter on 'Workplace Coaching' for Palgrave Macmillan which will be published in Spring 2012.

Jacky Lewis:  

www.trainingmatterslondon.co.uk

www.mediationmatterslondon.co.uk